Contacting our medical professionals

You can speak to our doctors, clinical psychologists and clinical nutritionists over the phone via our toll-free number—no smartphone or airtime required. You can also reach out through our mobile app for video consultations or live chat. HealthX subscribers have 24/7 access from anywhere in the world as long as they have an internet connection or a phone to call us.

Service Offerings:
All HealthX subscription packages provide 24/7 access to Kenya-licensed and registered medical doctors, clinical psychologists and clinical nutritionists. They’ll assess your condition, educate you on management options, send prescriptions arrange medication delivery, coordinate lab testing if needed, and make referrals when required.</span>

Family Access:

Your family members can easily access our services by subscribing to our family package, which provides comprehensive healthcare solutions for everyone in your household.</span>

Medication Prescriptions:

Based on your consultation, our doctors will issue your prescription through our Electronic Management System, ensuring you receive a written prescription securely and accurately.</span>

Privacy and Security:

We take several measures to protect your privacy:</span>

Our clinical team operates from a secure, access-controlled Digital Operations Centre (DOC) in our premises.</span>

All virtual consultations are conducted using equipment within the Digital Operations Centre (DOC) based in our premises.</span>

Mobile phones are not allowed in the DOC to prevent unauthorized access.</span>

Our systems comply with the latest HIPAA regulations and we are licensed by the Office of the Data Protection Commission according to the Data Protection Act, 2019.</span>

We provide reports in an aggregated and anonymized manner.</span>

No personal details or medical information are shared with family members, spouses, employers, etc., without your explicit consent (except for minors, where information is shared with a parent or guardian).</span>

Disconnected Calls:

If your call gets disconnected, don’t worry—we’ll call you back within 15 minutes to reconnect you with the doctor. If you’re trying to reach us and no care coordinator is available to pick up, rest assured that we’ll call you back before the close of business that day. Alternatively, if you select the "call back" option on our app, you’ll receive a call within 15 minutes.</span>

Specialist Care:

Our HealthX doctors, clinical psychologists and clinical nutritionists are experienced and capable of managing most healthcare conditions. If a specialist referral or physical examination is needed, the team will ensure you’re referred to the appropriate specialist.</span>

Why Choose HealthX:

At HealthX, our doctors, clinical psychologists and clinical nutritionists are dedicated full-time employees ready to assist with any healthcare needs. Avoid the hassle of hospital queues and get expert guidance on your condition, helping you maintain a healthy, balanced lifestyle.</span>

1. Immediate and round the clock access to Medical Doctors, Clinical Psychologists and Clinical Nutritionists included in one affordable subscription package.
2. Speak to a clinician when you want, from wherever you are. No transport costs, appointment booking, or long queues and waiting times. All-inclusive package of consultation with no surprise costs.
3. Customizable wellness program based on your individualized needs.
4. Remote vitals monitoring and health programs, including for pregnancy and antenatal care, and for chronic disease management.
5. Professional and unbiased healthcare services guided by national and international clinical guidelines.
6. Your health record stored in one place, available to you wherever you are and whenever you need.

All information that is shared with HealthX is private and confidential. No information will be shared with your company or anyone else unless required by law, in which case, we will first take your permission in form of a written consent to release the information.

1. Our entire clinical team works out of a secure and access controlled Digital Operations Center (DOC).
2. All computers and other equipment used for virtual consultations remain in the DOC.
3. No mobile phones are allowed in the DOC.
4. Our systems comply with the latest HIPPA regulations and are in alignment with The Data Protection Act, 2019.
5. All reporting is done in an aggregated and anonymized manner.
6. No personal details or medical information shared with family members, spouses, employers etc. without explicit consent of the patient (except for minors, where information will be shared with parent/ guardian).

If your call got disconnected for any technical reason, you can call us again; we’re available 24/7. Or you can just wait for us to call you back and reconnect you with the doctor.

At HealthX our doctors are full time employees and they will assist you with any medical needs you have without having to wait in lines in hospitals or clinics. They will educate and guide you through your illness and help you maintain a healthy, balanced lifestyle.

All HealthX subscription packages offer 24/7 access to speak to Kenya licensed and registered Medical Doctors who will assess & educate on your condition, advise you on management options, send prescriptions and organize medication delivery of you prefer, coordinate laboratory testing where needed, and refer you if requred. HealthX's expanded Care+ and Elite packages offer an additional range of services including direct access to the Clinical Psychologist and Clinical Nutritionist, your dedicated Medical Doctor, and emergency ambulance services.

If they are covered under the same Employer as you are, they have a subsidized subscription fee to access to this service, if not they can subscribe for this service individually.

HealthX Africa is a Kenya Medical Council Level 2 licensed and registered health care service provider offering around the clock access to Medical Doctors, Clinical Psychologists, and Clinical Nutritionists/ Wellness Advisors for advice and consultation for the healthy, acutely unwell, or those with chronic illnesses. We use the power of the mobile phone to provide health care serivces to every patient wherever they are, whenever they want, and as often as they need, 24 hours a day, 7 days a week, through our affordable subscription packages.

No, it is medically wrong to do so. We however send you a written prescription based on your consultation with our doctors.

You can speak to our doctors over the phone via our toll-free number, with no need for a smart phone or even air time. You can also reach contact our doctors via our mobile application for video consultation or live chat. HealthX subscribers can reach us 24 hours a day, 7 days a week from anywhere in the world as long as they have access to internet or a phone to call us.