Frequently Asked Questions

HealthX is a modern preventive health and wellness platform designed to provide individuals and organisations with accessible, high-quality healthcare services. We combine digital access, clinical expertise, and structured wellness programs to support long-term health outcomes.

HealthX serves individuals, families, professionals, and corporate teams seeking convenient, preventive, and performance-focused healthcare solutions.

Our services are accessible digitally across Kenya, supported by trusted medical and laboratory partners in key locations.

Consultations can be accessed through teleconsultation booking via our toll free line, digital channels, including WhatsApp, social media, and USSD channels. Our medical professionals provide structured guidance and, where necessary, referral to physical facilities.

Yes. HealthX operates under strict confidentiality and data protection standards. All medical interactions and records are handled securely and privately.

Teleconsultation supports general medical concerns, lifestyle-related conditions, follow-up reviews, mental health support, and preventive care discussions. Where in-person care is required, our team will guide the next steps appropriately.

HealthX offers structured preventive health screenings tailored to different life stages and risk profiles. These packages assess key health indicators such as metabolic health, cardiovascular risk, organ function, and overall wellbeing.

Many lifestyle-related conditions develop silently. Preventive screening enables early detection, proactive management, and informed decision-making about your health.

Yes. All wellness packages include professional review and guidance to ensure clients understand their results and recommended next steps.

Tests are conducted through accredited laboratory partners or organised wellness activations, ensuring quality and reliability.

HealthX offers structured subscription-based microhealth access solutions, which may include teleconsultation, accidental emergency support, and last expense solutions depending on the selected plan.

Coverage remains active through consistent weekly, monthly or annual contributions, depending on your selected plan.

Payments can be made via M-Pesa, through USSD (*384*8888#).

Dial *384*8888# and follow the prompts to access services, manage subscriptions, or receive support.

Yes. WhatsApp is available for bookings, inquiries, reminders, and service support.

Yes. We provide structured corporate wellness solutions, including executive health screenings, employee assistance programs (EAP), mental health support, OSH services and preventive health initiatives.

Organisations may contact our corporate team through the website or designated contact channels to design a tailored wellness solution.

Results are shared securely through designated digital channels, followed by professional interpretation where applicable.

Yes. We provide structured recommendations and next-step guidance to support ongoing wellbeing.

Our team can be reached via our toll free line 0800-720 795, or WhatsApp 020 878 7594, phone, or email as provided on the website.

For urgent concerns, contact our support channels immediately and you will be guided appropriately.